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ProfileManager, Contract Administration The candidate will protect the interest of the Group hotel brands (franchisors/licensors) and the franchisees/licensees based on the agreement established between the two parties. Ensure all legal processes are followed and managed to the terms of each franchise agreement. This includes administering all aspects required within process, i.e. maintaining appropriate databases, researching and reviewing non-conformance/default notices, LD and LD Advisement letters, termination notices and all general correspondence surrounding the interpretation of the franchise agreements. Manage the post-termination identification process. Oversee the preparation and issuance of all domestic compliance (non-conformance letters, defaults, terminations, de-identification and related correspondence). Oversee the domestic process, as detailed below, which is currently handled by 6 coordinators. Serve as team lead for the compliance coordinators to answer any day-to-day inquires and escalate any issues to management. Responsible for providing essential details on issues so leadership may make informed decisions. Review documents generated by the Compliance Coordinators. Develop, mentor, coach and evaluate the performance of the compliance team through direct reports. Handle inquiries in the Director’s absence. Manage the post-termination de-identification process. Review inspection reports from field team. Distribute inspection reports to the team to take the appropriate action depending on status. Prepare reports at regular intervals to categorize terminated sites by de-id status and to track progress on sites that are not yet de-identified. Serve as liaison with Legal to coordinate review determining contractual/legal options available. Handle inquiries in the Director’s absence. Monitor franchisee/licensee compliance with terms of the franchise/license agreement including: Quality Assurance Standards; Payment of system fees; Insurance requirements; System Standards; Deadlines such as ground break, quality score achievement, windows, opening dates and any other special stipulation within an agreement; Adhoc projects. Take action to encourage compliance by: Investigating allegations; Analyzing problems; Corresponding with the field staff; Devising solutions designed to keep franchisees/licensees in good standing; Drafting legal correspondence and documents necessary to communicate problems and solutions. Responsible for the integrity of all compliance information within the information systems such as default dates, cure dates, and other specific quantifiable contractual obligations along with maintaining an up to date log of all relative information related to those compliance issues. Provide all needed research to attorneys (outside and inside of the Group) for all compliance related activities that involve legal action. College Degree (BA, BS) and 2-4 years administration experience desired in a franchised service industry required. Paralegal Certificate preferred. Excellent written and verbal communication skills required. Experience dealing with or preparing contracts is a plus. Strong computer skills including MS Office and MS Browsers and proficient in Excel required.
Job ID: 1705602