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Law Firm
Legal Staff
Min 6 yrs required
Staff - Collections Manager The candidate will reports to: Director of Billing and Collections. Will be responsible for the monthly projections and collections of the accounts receivables for the DC office utilizing Aderant and ARCs applications. Assist with reconciliations of client matter accounts and elevate issues to management in a timely manner. Serve as a positive role model and mentor, and to perform all responsibilities with a commitment to providing superior service to the firm’s attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement. Oversee Collection Coordinator to manage workflow, coordinate assignments to meet deadlines and drive collection initiatives aimed at reducing loss, and minimize exposure to risk, with an emphasis on early stage collections and meeting the objectives of the department and Firm. Work with the DC Partners in the management of their accounts receivable, conducting meetings and keeping them informed of potential collection issues. Provide a monthly collection projection estimate to management by the third working day of the new month with a detail report to follow no later than the sixth working day. Review the status of assigned accounts, particularly for delinquent accounts receivable; correspond with the responsible attorney and/or relationship partner to determine the best course of action; follow through with clients to maximize timely collection results each month. Update collection effort comments and contacts in the ARCs collection system on a timely basis. Primary resource for preparing the >100K and Aged 60 Days Receivable report for the Firm-wide Billing and Collections Committee. Respond to client and attorney billing and collection inquiries promptly and completely; usually clearing client requests with the responsible partner before releasing any data. Inform Director if unable to meet the requested deadline. Negotiate client settlements with advice and consent of the responsible attorney. Prepare documents for write off of accounts receivable adhering to the firm’s approval policy. Act as a resource to obtain payment allocation details from client contacts. Coordinate with billing liaisons and/or responsible partner to determine timing of payment for corporate transactions. Research disputed account balances; obtain copies of billing statements, checks received and remittance advices; correspond with timekeepers regarding client questions; formulate proposed responses for the responsible attorney and relay that information to the client when approved by the responsible attorney. Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate mattes to be closed where appropriate; work with the departed attorney to collect open invoices. Ensure effective administration and communication of departmental and Firm policies and procedures. Enforce guidelines set by Management, implement changes and improvements, execute strategies, and make recommendations to collections methods and procedures as needed. Support of firmwide change initiatives as requested. Other duties as assigned.
Qualification and Experience
The candidate should have Bachelor’s degree. Should have 6+ years of heavy volume collections experience, preferably some in a large law firm environment. Should have 3+ years of collections management experience supervising a team. Knowledge of negotiation skills and collection techniques is essential. Aderant, ARCs, MS Word and Excel experience is preferred.
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