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Legal Staff Other in Matawan, NJ

Fragomen, Del Rey, Bernsen & Loewy, LLP. Aug 08,2017 Jul 18,2017 Location Matawan NJ
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Law Firm

Legal Staff

Profile

Unified Communications Architect Responsibilities: Configures, manages, upgrades and supports the Cisco IP telephony systems and services global VoIP infrastructure. Implements and manages high-performing, highly-available systems and solutions to meet firm business goals and objectives. Participates on, and often leads, team assignments for voice system installations, upgrades, and service expansions across the firm. Be responsible for planning, staging, configuring, and transitioning from traditional PBX and IP Office systems to hosted VoIP solution. Be responsible to collect, document, and migrate all current carrier PRI’s, DID’s, and legacy POTS numbers over to new systems as well as deploy global dial plans and manage number allocations. Solves complex IP telephony routing, VOIP configuration and quality of service (QOS) issues related to the IP voice infrastructure. Ensures that all team members are cross-trained on all critical support functions and tasks, and serves as the subject-matter expert for the firm’s IP telephony solutions and systems worldwide. Takes a proactive approach to resolving IP telephony hardware and software problems quickly and efficiently with minimal impact to end-users in the firm. Coordinates and manages to resolution all voice system repairs and maintenance work orders assigned to external services providers, including all telephony-related installation, maintenance and repair orders to Telco carriers, Cisco TAC and other maintenance and support service providers. Be responsible for researching and learning about new versions, features, hardware, and technology advancements that will enhance the VoIP deployment. Assists in correlating and reconciling all telephony service billing and chargeback for corporate voice services. Assists with other voice engineering functions as required by manager. Follows proper change control processes when making changes to any telephony infrastructure systems and services. Support external voice and video infrastructure. Lead Technical Analyst. Serve as Lead Technical Analyst on complex or difficult projects. Maintain expert competency in the area of voice network infrastructure and system design. Serve as 2nd and 3rd level help desk support during normal and after hours for problems related to the IP telephony/VOIP system. Voice Operations. Serves as designated contact and liaison with 3rd party service and service providers such as Telco providers, CUCM hardware/software provider, etc. Configures, maintains and upgrades Cisco CUCM and Unity systems. Performs voice capacity planning, monitoring, and tuning of the on a continuous service improvement basis to optimize the performance and responsiveness of the Firm’s enterprise voice infrastructure. Recommends, installs, configures and utilizes a wide variety of IP telephony management and support tools that contribute to the proactive management of the voice network. Support a call center deployment that has multiple locations worldwide as well as telecommuter agents. Create and maintain detailed documentation on Auto Attendants, ACD’s, call flows, toll free numbers, agent ID’s, and extensions. Successfully sets priorities, performs tasks in an orderly fashion, and meets project goals and deliverables. Maintains personal appearance and conduct appropriate for a professional services work environment at all times. Demonstrates excellent written and oral communications skills and communicates effectively. Adjusts to changing priorities in a professional manner. Demonstrates a willingness and ability to assume new tasks and responsibilities. Maintains and updates technical knowledge and skills through professional affiliations, career development programs and professional reading. IP Telephony and Voice Services Support. Fulfills on-call duties for ITS emergencies outside of Firm business hours. Maintains awareness of all ITS problem situations and informs ITS management when necessary. Evaluates and recommends new hardware and software solutions performance enhancements that will increase or improve the capabilities of the network in order to provide new levels of service to clients and end users in the office and also provides a competitive edge for the Firm. Provides highest level of internal technical support and assistance to other firm-wide Information Technology Services personnel as part of the Firm problem escalation procedures. Develops and keeps network and other network-related documentation current, accurate and available for use by other Information Technology Services personnel. Develops process and procedure documentation for the use by Network Engineering and Help Desk staff in support of voice services. Provides updates to assigned supervisor and other ITS management on status of currently assigned and scheduled projects and tasks.

Qualification and Experience

Requirements: Bachelor’s degree in a technical discipline or demonstrated performance in a technical work environment is required. A current advanced certification; CCIE Collaboration strongly preferred; Cisco Certified Network Professional - Voice (CCNP - Voice) or Cisco Certified Voice Professional (CCVP) certification desired. A minimum of six years of hands-on experience architecting, designing and implementing advanced Cisco Unified Communication and Collaboration solutions. Previous law firm or professional services experience preferred. Specific knowledge of large-scale Cisco Communication Manager (CUCM), messaging, presence and conferencing solution Architecture, Design and Installation. Demonstrated expert level experience with Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE), CUCM IM and Presence Manager, Cisco Unity Messaging. Knowledge in Avaya Communication Manager, as well as Definity and Audix systems. Expert level experience configuring and supporting Cisco Voice Gateway routers and appliances: VG224 and 248, ISR Analog Gateways, Cisco ISR and ASR routers, SRST, etc. Must have strong knowledge of gateway control protocols such as MGCP, SCCP, and SIP. Expert level experience configuring and supporting Cisco Unity and Unity Connection 9.x + messaging platforms and supporting client applications such as Jabber. Expert level knowledge of routing protocols for voice such as IPSEC, DSCP/QOS, SIP, with strong proficiency with BGP, MPLS, and OSPF. Advanced knowledge and experience of SIP protocol is required. Strong understanding of Vmware vCenter ESXi and Cisco Unified Computing Systems (UCS) data center virtualization implementations is preferred. Ability to maintain an optimistic, flexible attitude in a very fast-paced environment. Proven follow-up, follow-through, and excellent written and verbal communication skills with the ability to articulate both technical and abstract concepts in a clear and concise manner.

Additional info

REQ-003147

Company info