Search using our robust engine. Get the recommendations you need to get ahead.
Browse through our expansive list of legal practice areas.
Work where you are or where you would like to be. Find where you will work with LawCrossing.
Use our marketplace to feature your opportunity
Start your search today
Set up your account and manage your company profile on LawCrossing
Look through and compare company profiles
Learn from the legal expert
Discover salaries and the scope of your next job
LawCrossing Works Read Testimonials and Share your Story
Carrot Peelers, Sales, Personality and Your Job Search
Law Firm
Legal Staff
Min 7 yrs required
Part-time Senior Technical Support Specialist The candidate will provide first tier phone support and network monitoring for the efficient resolution of technology problems and requests. Will be responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices. Receive, prioritize, document, and actively resolve end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools. Provide exceptional customer service while responding to telephone calls, email and personnel requests for technical support. Track and monitor the problem to ensure a timely resolution and follow-up. Work with callers and other help desk specialists to resolve simple to complex information system problems. Document, log and track all information relating to customer problems in the Help Desk information database. Perform day-to-day activities within established service levels and metrics. Works closely with the Supervisor to escalate unusual or recurring problems. Maintain working knowledge of all Firm deployed applications. Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens, etc.), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers & other network devices. Seek out opportunities to maximize help desk efficiencies, and improve client service level.
Qualification and Experience
The candidate should preferably have an Associate's degree in Computer Science or completion of a program at a recognized technical institute. Must have 7+ years of experience in a technical Help Desk capacity. Law firm experience is preferred. Should have excellent telephone etiquette and command of the English language with a demonstrated ability to maintain a customer service focus attitude at all times. Prior experience and proven success in a work from home capacity preferred. Experience with Exchange 2007 and 2010, mobile devices, and document management systems is also preferred. Must have expert-level knowledge of MS Office. Note: The candidate will work Tuesday to Saturday - 4:00 pm - 12:00 am EST. This is a work from home, part-time position that requires proven ability to work independently with limited direct supervision.
Sign Up Now