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Do Not Be Influenced by Others’ Negative Opinions of You
In-House
Attorney
Insurance Coverage
Litigation - Whistleblower - CFTC
3-5 yrs required
Managing Director & Counsel, Lawyers Professional Liability Claim Duties: Assume management role in Bond & Specialty Claim by providing leadership, expertise and technical guidance to a team of claim professionals within a designated line of business. Promote operational excellence through the supervision and training of assigned staff. Ensure compliance with Bond & Specialty Insurance Claim policies and procedures, drive claims and litigation strategies, and manage professional development of assigned staff. Provide underwriting business/marketing/legal support to assigned product line as required. Primary management responsibility will be in Lawyers Professional Liability (LPL) primary and excess claims and claim personnel. Manage a “Home Office†team of dedicated claim professionals handling LPL claims, as well as technical oversight for Field claim professionals handling LPL claims throughout the country. Claim Management: Maintain all necessary active adjusters licenses and remain current with all CE credit requirements. May directly handle a limited number of Bond & Specialty Insurance Claims, specifically those having the highest degree of complexity, sensitivity and/or financial exposure. Communicate operational policies, procedures and performance standards to staff to ensure compliance with all regulatory and Bond customer service standards. Supervise claim assignment process and proactively monitor staff caseloads to ensure optimum workflow efficiencies. Collaborate with 2nd Vice President in designing and implementing policies and procedures which will facilitate quality claim handling results within the assigned region or product line. Supervise decisions regarding claim handling issues for team of claim professionals while implementing appropriate strategies to ensure quality claims handling by direct reports within authority. Assist 2nd Vice President with Quality Assurance claims review process for assigned business unit. Ensure that senior management, underwriters and actuaries are apprised of high-exposure/high sensitivity losses, claim trends, legal decisions, and issues which may impact the product lines underwriting philosophy or overall industry. Review and revise, as necessary, all staff members, Large Loss Memos, Quarterly Claim Reports, and other management reports to accurately reflect loss development, potential/actual financial exposure, coverage issues, claim and recovery strategies. Ensure rigorous management of ALAE & ULAE by staff through active use of litigation management plans and cost effective claim resolutions (including appropriate business travel). Within designated authority, approve claim settlements, reserve changes, and expense/indemnity payment requests from direct reports and other unit claim professionals (e.g., BCMS approvals). Proactively pursue recovery opportunities through indemnitors and collateral or through identification of potential sources of recovery, to include potential responsible party, co-conspirators, beneficiaries and any third parties (Accountants and Banking Institutions, Scrap Yards, Employment Agencies, E&O, or other insurance, etc.), if applicable. Identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit if the election is made by the claim professional not to independently pursue recovery. Consistently apply superior negotiating skills and expertise to drive terms and conditions consistent with standards and drive claim resolution strategy, including when the matter is in litigation. Keep management apprised of status of claims which are beyond authority level. Communicate large reserve adjustments, high-exposure/high sensitivity losses, claim trends, legal decisions and issues which may impact product line to both claim and underwriting management. Recognize and advise claim management of issues that could impact not only Bond & Specialty Insurance, but also the Travelers Enterprise. Represent claim unit in Bond Claim strategic initiatives (or lead team). Maintain knowledge of coverage, law, legislative and industry-related initiatives and judicial trends. Maintain an active license in the state of principal office location and remain current with all CLE credits. Provide high quality, cost-effective legal support to business partners. Review and analyze bond forms and provide legal advice and risk analysis to underwriting. Review complex transactional documents and provide legal advice and risk analysis to business partners. Review complex/significant customer contracts and advise underwriting and business partners of legal risks of contract language to underwriting. Provide legal advice on litigation strategies on all litigation. Manages complex and higher severity litigation. Provide research on legal issues for business partners and claim team. Draft, or lead teams in drafting, internal topic documents (white papers, 50 state surveys, BCCLs) at request of management. Maintain current knowledge of relevant legal issues and trends in the professional/ management liability market place through review of legal publications and industry events. Strategic Planning/Operations Management: Manage multiple tasks and prioritize key initiatives. Establish mentoring relationships between employees and participate in the development of the succession and training plan for key positions. Monitor performance and make timely adjustments to achieve objectives and close gaps. Translate strategic goals into specific business plans. Collaborate with field/home office claim management to develop strategy and objectives. Drive strategy within staff, ensuring consistent, timely and effective implementation of claim strategies. Ensure operational excellence (compliance, documentation standards, customer service and Quality Assurance program). Human Resources Management: Anticipate resource needs, set priorities and allocate financial and human resources in support of strategy. Prepare effective performance and development plans for each staff member, identify strengths/weaknesses, recommend promotions and claim authority levels to 2nd Vice President. Make initial staff compensation recommendations to 2nd Vice President. Recruit, hire, train and coach team members. Coordinate/analyze the allocation of human resources with 2nd Vice President. Communication: Strong communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop and maintain productive internal and external relationships. Effectively communicates strategy to team members. Takes initiative to keep people at all levels informed. Influences others through the use of appropriate language, tone and style in all communications. Encourages open communication and provides timely and candid input and feedback. Convince/persuade others to help achieve resolution of claims and understand and work towards strategic objectives.
Qualification and Experience
Qualifications: Law degree from accredited school required with bar admission in your state of residency preferred. Extensive Lawyers Professional Liability (LPL) experience is preferred, including at least 3-5 years of direct LPL claim handling (both primary duty-to-defend and excess claims), 3-5 years of claim team management in an insurance organization, as well as relevant experience as a practicing attorney in a law firm environment.
Job Opening ID: 3310BR
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