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In-House
Attorney
Litigation
Insurance Coverage
Litigation - Whistleblower - CFTC
Min 10 yrs required
Claim Unit Manager, Auto Liability Major Case Duties: Under general direction and as a member of the local management team, this position is responsible for product quality and performance of severity the claim Auto Liability team handling serious and complex commercial lines and personal liability claims. Provide direction and technical guidance through a continuous process of management involvement and frequent claim file review and extensive litigation management. Serve as a field representative for the Home Office Auto Liability product area, as requested. Reinforce the Auto Liability Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff. Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. Develop and execute a strategic file management plan that achieves optimal file resolution and business results. Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency. Review new notices, ensuring claims are assigned to staff with appropriate skill sets. Conduct quality file reviews per office/ best practices guidelines. Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary. Develop and implement strategies and initiatives to improve file quality, expense management, investigations, subrogation, structured settlement, and litigation management. Oversee the handling of severe and/or complex claims up to a full value of $2 million. Ensure timely referral to Home Office large loss for cases with full exposure greater than $2 million. Oversee the development and employment of creative resolution strategies for complex files effectively utilizing all appropriate resources. Ensure timely and appropriate reserves. Participate in severity round table. Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business. Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense. Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes. Participate in business meetings and agency visits. Collaborate with claim management across other lines of business as well as Underwriting, Marketing, Actuarial, Claim Legal to develop and direct local strategies.
Qualification and Experience
Qualifications: High School Degree / GED required; Bachelor's Degree preferred. Law Degree preferred. 10 years' claim handling experience specifically handling serious injury and complex auto liability claims preferred. Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills, including: Current on jurisdictional laws and regulations. Extensive claim and/or legal experience and the technical expertise to evaluate severe and complex claims. Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices. Claim management experience preferred.
Job Opening ID: 1769BR
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