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Carrot Peelers, Sales, Personality and Your Job Search
In-House
Attorney
Finance - Banking
4-7 yrs required
Manager of Strategic Trust & Safety Initiatives The candidate's responsibilities: Work to solve complex problems with top-notch colleagues from Thumbtack’s product, engineering, customer support, marketing, and legal functions. Manage trust and safety issues for all online and offline customers. Develop strategies to mitigate risks to customers and Thumbtack. Manage, mentor and lead a team of 4-6 team members. Work cross-functionally to develop operational processes, product features, and policies that promote trust & safety on the Thumbtack platform. Perform cost and benefit analyses and construct business cases for projects or features which will improve trust & safety on Thumbtack. Manage relationships with external vendors, including pricing, contract negotiation, and integration discussions. Provide judgment and guidance on resolution of escalated support issues.
Qualification and Experience
The candidate should have BA / BS degree. Proven operator with 4-7+ years experience working on solving complex problems. Top consulting or investment banking experience. Prior Trust & Safety or Fraud experience at a sharing economy company, online marketplace or in financial services. Experience managing and leading teams of 3+ professionals from strategy to execution. Experience working cross-functionally with product, engineering and analytics teams to assess business needs and make process improvements. Experience working with a range of teams in a fast-paced environment. Excel, SQL. JD, MBA, or other advanced degree. Experience with other non-SQL languages.
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