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Do Not Be Influenced by Others’ Negative Opinions of You
Academic
Attorney
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Litigation - Whistleblower - CFTC
University Ombudsperson Duties: Serves as a designated neutral or impartial dispute resolution practitioner providing confidential and informal assistance to constituents of the University community, to include graduate assistants, staff, and faculty. Advocate for fairness who acts as a source of information and referral, and aids in answering individual’s questions, and assists in the resolution of concerns and critical situations. Reports to the Office of the Chancellor. Provides impartial and confidential consultation to members of the college/university community who are aggrieved or concerned about an issue. Remains independent, neutral and impartial, and exercise good judgment. Assists inquirers in interpreting college/university policies and procedures, clarifying issues, generating options for resolution, and facilitating assessment of the pros and cons of possible options. Conducts appropriate informal fact-finding in order to better understand an issue from all perspectives. Consults with managers/faculty to develop cooperative strategies for complaint resolution. With the inquirer’s permission, consults with all parties to clarify and analyze problems, focus discussions, and develop a mutually satisfactory process for resolution. Provides referrals to other resources. Facilitates group meetings, uses shuttle diplomacy, or negotiation skills to facilitate communication among parties in conflict. Encourages flexible administrative practices to maximize the institution’s ability to meet the needs of all members of the campus community equitably. Serves as a campus resource for officials in formulating or modifying policy and procedures, raising issues that may surface as a result of a gap between the stated goals of the institution and actual practice. Reviews periodically the patterns of grievances and makes appropriate recommendations for policies or practices that would reduce or eliminate recurring grievances. Acts as a liaison between individuals or groups and the campus administrative structure, serving as a communicator or informal facilitator. Functions as a sensor within the campus community to identify problems or trends that affect the entire campus or significant parts of the community; if appropriate, recommend creative ways to address concerns. Provides early warning of new areas of organizational concern, upward feedback, critical analysis of systemic need for improvement, and make systems change recommendations. Develops communication mechanisms to provide education about the office’s role to all potential inquirers as well as to university/college leadership. Designs and conducts training programs for the campus community pertaining to topics of dispute/conflict resolution, negotiation skills and theory, civility, and related subjects. Supervises office staff, as necessary. Ensures integrity is maintained through independence, fair process, neutrality, impartiality, confidentiality and timely attention to the resolution of issues while treating people with dignity and respect. Formulates, manages and monitors the overall goals, direction, programs, and budget of the University Ombuds Office. Participates in relevant professional associations, such as The International Ombudsman Association, the Society of Professionals in Dispute Resolution. Performs similar or related duties as assigned or required. Provides dispute resolution, consultation and referral. Coordinates policy analysis and feedback. Facilitates community outreach and education. Establishes and maintains the University Ombuds Office.
Qualification and Experience
Qualifications: Master’s Degree from an accredited college or university a related field, or a J.D. Degree from a law school accredited by the American Bar Association. 5 years of experience related to the above described duties. Substitution Statement: Related experience may be substituted on a basis set forth by the Department of Human Resources.
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