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Corporate - General Attorney in Cleveland, OH

Hyatt Legal Plans Aug 18,2017 Location USA Cleveland OH
This job is expired...

In-House

Attorney

Corporate - General

Min 8 yrs required

Profile

Assistant Counsel Duties: Supervise, objective set, develop and manage Panel Representatives. Recruit, interview and train new Panel Representatives. Assist in managing staffing levels, paid time off, performance reviews and compensation of Panel Representatives. Handle difficult issues and escalated complaints from customers and PLFs and provide appropriate guidance and resolution. Support all departments on issues related to Panel Management, including escalated issues from Client Service Center and sponsor issues from Plan Administration. Review coverage issues including coverage determinations and appeals. Review attorney billings and time sheets to insure proper payment on legal matters. Work with Accounting to review fee reimbursement requests as requested, billings and all kicks of attorney bills. Review and approve extra fee requests up to a certain dollar amount. Assist with management of the attorney panel including recruiting, training, supervising, evaluating, recredentialing and communicating with PLFs. Assist with management of the client inquiry system including: review and resolution of difficult inquiries; review allegations of attorney misconduct or poor service; review of attorney status; and categorization of inquiries. Serve as a resource and provide training for other departments on coverage and attorney network issues. Assist with Strategic Planning and other initiatives as needed. Ensure that Company’s Code of Excellence standards are practiced and maintained. Assist General Counsel with other issues as needed.

Qualification and Experience

Qualifications: Bachelor’s degree from an accredited university. D. from an accredited law school. Must be licensed in good standing in the State of Ohio or have the ability to sit for the State of Ohio bar examination. 8+ years of experience as a practicing attorney. Experience in all aspects of the general practice of law and other litigation matters. Prior management and client relationship management experience. Knowledge of the industry, business and product. Strong interpersonal skills. Strong mediation/ conflict resolution skills. Ability to coach, mentor and train team members. Strong time management skills and an ability to prioritize tasks. Ability to motivate a team to work together to achieve and support organizational goals. Ability to manage a team and support the individual goals and objectives of team members. Detail-oriented and well-organized, with the ability to handle a high volume workload. Self-motivated with the ability to take initiative. Ability to communicate effectively with attorneys and customers, both verbally and in writing. Strong leadership skills. Ability to analyze and manage client service issues. Ability to interact with team members at all levels of the organization. Ability to interact effectively with external partners and clients in all settings. Ability to express empathy and resolve stressful situations in a calm and positive manner. Ability to handle confidential and sensitive situations and documents.

Company info