Job Details

Account Manager - Client Experience

Company name

Organization Type

In-House

Job Type

Attorney

Years of Experience

4-5 yrs required

Location

Atlanta, GA

Date Last Verified

Aug 14,2017

Posted on

Jul 01,2017
Practice Area
Corporate >> Corporate - General
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Account Manager - Client Experience The candidate's responsibilities: Manage relationships with assigned clients with a focus on; adoption, retention, and satisfaction. Work effectively with Account Executive and coordinate involvement with other multidisciplinary personnel, including Support, Service, and Product Management, in order to meet account objectives and client expectations. Create a trusted/strategic advisor relationship with key personnel in assigned client accounts and maintain strong, long-lasting customer relationships. Partner with clients to establish goals and key performance indicators and aid the customer in achieving their goals (includes building roadmaps, sharing best practices, product reviews and health check consulting). Advocate customer needs/issues cross- departmentally. Drive the adoption and successful delivery of our solutions according to customer needs and objectives. Assist with high severity requests or issue escalations, as needed.

Qualification and Experience

The candidate should have prior experience in or equivalent history of increasing customer satisfaction, adoption, and retention. Familiarity working with contacts ranging from C-level to end users. Impeccable written, verbal communication / presentation skills. Should have 4-5+ years of relevant experience. Should be from Finance, Accounting or CPA background. Credentialed (J.D., CPA, Project Management, Paralegal), preferred.

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