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Carrot Peelers, Sales, Personality and Your Job Search
In-House
Attorney
Bankruptcy
Litigation - Whistleblower - CFTC
Min 2 yrs required
Default Quality Assurance Specialist Duties: Reports to the Default Quality Assurance Supervisor. Will be responsible for managing the quality assurance functions of all loans within the foreclosure and bankruptcy process in accordance with established work rules, goals, and objectives. Will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. Responsible for servicing mortgage accounts to ensure that foreclosure and bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following: Reviews all delinquent loans in which the Foreclosure Operations Specialist has completed a Foreclosure Referral Recommendation Package. Receives, reviews, and sights exceptions to counsel on all legal documents as it relates to the foreclosure or bankruptcy action. Handles various inquiries/problems relative to the execution of foreclosure or bankruptcy documents. Reviews financial figures as provide by the Foreclosure Operations Specialist. This includes judgment figures, foreclosure bids, reinstatement quotes, and pay off quotes. Reviews a pre-sale checklist prepared by the Foreclosure Operations Specialist to ensure the upcoming sale has been scheduled in compliance with guidelines. Reviews a post-sale checklist prepared by the Foreclosure or Bankruptcy Operations. Specialist to ensure the sale or bankruptcy was completed in compliance with guidelines. Monitors attorney performance regarding response time to issues/problems and/or revision of legal documents. Diligently follows up on all outstanding requests and telephone calls from internal and external partners. Manages reports geared to drive workflow. Manages exception reporting used as key controls for minimizing risk. Monitors Foreclosure and Bankruptcy documents, identifying trends or risks associated with the portfolio. Notify management of all potential high risk matters that pose a risk to the company or investor. Follow departmental and business policies with strict adherence. Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners. Perform related duties as assigned by manager.
Qualification and Experience
Qualification Requirements: Bachelor’s Degree Required, Juris Doctor degree Preferred. GSE and Government Experience Preferred. LPS Desktop Solution Experience Preferred. 2+ years of mortgage servicing experience preferred. 2+ years of foreclosure and/or bankruptcy experience preferred. 2+ years of quality assurance experience preferred. Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook. Must develop strong working relationships with both internal business partners and outside counsel. An extreme attention to detail and ability to adhere to strict guidelines and procedures. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff.
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