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Carrot Peelers, Sales, Personality and Your Job Search
In-House
Attorney
Finance - Banking
Litigation - Whistleblower - CFTC
Min 10 yrs required
RCA Manager 2 Duties: Responsible for leading a team of staff that plan, perform and report results for Quality Assurance (QA) reviews/tests of Origination, Servicing, Default Management or Targeted/High Risk business transactions and/or controls performed within the bank Consumer Banking Sales and Support. Maintaining independence while partnering closely with Business Leaders to enable successful goal achievement as part of the First Line of Defense Control Environment. Leads, owns and manages ongoing QA testing activities as well as inquiry, observation, and walk-throughs to ensure understanding of products, practices, system function and content, facilities and overall borrower experience. Designing and executing QA Programs/Procedures to adequately cover assigned Product Strategy & Support, ATM/Debit Services, Omnichannel, Direct Lending, Indirect Lending, the bank's Home Mortgage Origination, Red Sky Appraisal and Evaluation Review, Small Business Lending, Consumer Loan Lease Operations, the bank's Home Mortgage Servicing, Small Business Servicing, Consumer Banking Default Management, and Residential Mortgage Default Management. Conducts review of testing results and reports and facilitates adequate staff hiring, onboarding, ongoing training and development. Facilitate ongoing interactions with partners across the Bank and have occasional direct interaction with regulatory agencies.
Qualification and Experience
Qualifications: Bachelor’s degree, or equivalent work experience. 10+ years of experience in an applicable risk management environment. Preferred: Applicable professional certifications (e.g., C.I.A., C.B.A., C.F.A., C.F.S.A., C.P.A, M.B.A., and/or JD Degree). 10+ years of experience in quality control, quality assurance, compliance testing or audit roles for financial services company. Ability to identify and clearly communicate issues, measurement criteria, cause, exposure and recommendations. Advanced to Expert level of presentation (verbal/written), relationship building and persuasion skills. Proven commitment to provide excellent customer service and models skills consistent with U.S. Bank Core Values and Distinctive Leadership Practices. Advanced to Expert understanding of Consumer Banking operations, products/services, systems and associated risks/controls. Advanced to Expert understanding of applicable laws, regulations, financial services and regulatory trends that impact consumers. Comfortable working in a team environment with layers of required review/approval. Prior leadership of staff that perform testing/monitoring activities. Strong computer (Microsoft Excel in particular), organizational and analytical skills.
Ref-160041454
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